Redmond, WA · Viking
Refrigerator Repair
Built-in and professional-series Viking refrigeration: cooling loss, defrost faults and ice production.
What we get called out for
- Fresh food compartment sitting around 50°F while the freezer is still hard-frozen
- Compressor runs non-stop and the cabinet never reaches setpoint
- Water pooling under the crisper drawers and freezing into a sheet
- Ice maker filling but dumping small, hollow cubes
What the reading usually says
-
Fridge at 50°F, freezer still frozen solid
ReadingSplit-cabinet temperature fault
The fresh-food evaporator fan or its defrost circuit, not the compressor. The freezer proves the sealed system is still making cold.
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Water freezing into a sheet under the drawers
ReadingBlocked defrost drain
The drain trough has iced over, so defrost melt runs into the cabinet floor instead of the evaporator pan. Clear it before it reaches the floor.
Before you call
Have the model and serial number ready — on Viking equipment they are on a plate behind the door, under the control panel or along the inside of the cabinet frame. With the model in hand we can usually tell you on the phone whether the likely part is on the van or has to be ordered, which decides whether this is a one-visit job.
It also helps to know how long the symptom has been building. A fault that appeared overnight and one that has been creeping for a month rarely have the same cause, even when they look identical from the front.
Reviews · Redmond
What Redmond customers report back
4.9 / 51,677 reviews
Wine cabinet in the island crept up several degrees across a week. A blocked rear vent and a tired thermistor between them. He fitted a new sensor and cleared the vent. Steady since.
Oona R.Redmond Ridge
Fridge side drifted up near 50 degrees while the freezer stayed rock hard. The fresh-food evaporator fan had seized. New fan motor, and the cabinet was back at setpoint by evening.
Bao N.Overlake
Door alarm kept sounding even with the door pushed shut. The gasket had shrunk at one corner so the switch never fully made contact. Gasket replaced and the seal grips paper again.
Veda C.Overlake
Next step
Tell us the model and what it is doing
Two minutes on the phone usually narrows a Viking fault to one or two parts before anyone is dispatched to Redmond. No charge for the conversation — the $89 service call starts when a technician is at your door, and comes off the bill if you approve the repair.